Terms and Conditions
Last Updated: 30/10/2024
Welcome to Sunwave Limited (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our services, including the Sunpesa app and any transactions made through our point-of-sale (POS) devices at our selling points.
By using our services, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using the Sunpesa app or any services provided by Sunwave Limited, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Sunpesa App and Sunwave Wallet
Account Registration: To use the Sunpesa app, you must register an account and provide accurate information.
Loading Credits: You can load money into your Sunwave Wallet using your mobile wallet at our selling points. The loaded amount will be converted into credits in your Sunwave Wallet.
Use of Credits: Credits in your Sunwave Wallet can be used exclusively to purchase ice and, in the future, other merchandise offered by Sunwave Limited.
3. Purchasing and Transactions
Pricing: All prices are listed in the country of transaction’s currency and are subject to change without notice.
Receipts: Upon completing a transaction, you will receive a confirmation via the Sunpesa app.
4. No Refund Policy
Ice Purchases: All sales of ice are final. We do not offer refunds or exchanges for ice once purchased.
Loaded Credits: Funds loaded into your Sunwave Wallet are non-refundable.
Exceptions: In rare cases where a refund is granted at our discretion, the refunded party will bear all costs associated with the refund process.
5. User Responsibilities
Account Security: You are responsible for maintaining the confidentiality of your account credentials.
Prohibited Activities: You agree not to misuse our services, engage in fraudulent activities, or violate any applicable laws.
6. Future Merchandise
Additional Offerings: Sunwave Limited may offer additional merchandise for purchase using your Sunwave Wallet credits. These Terms will also apply to such merchandise unless otherwise specified.
7. Limitation of Liability
Sunwave Limited is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
8. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the revised Terms.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of United Republic of Tanzania.
10. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Email: [email protected]
Address: Nzasa street, Kinondoni, Dar es Salaam, Tanzania